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NBA Live 18 - What to do if you have connection issues
2017-11-30 13:31

Basic connection check. First of all, players should make sure there is nothing wrong with their connection. A connection test should do the trick. It also doesn't hurt to reset the router. This is easily done by unplugging the device and plugging it back after five minutes. Just keep in mind that it takes a couple of minutes for the connection to be restored. It's also worth mentioning that cable connection might be more reliable than WI-FI. Players can also check connection troubleshooting tips for their devices, PlayStation 4 or Xbox One. These are usually found with a simple internet search. Once players have determined that the issue has nothing to do with the connection they are using, they can start checking for other problems.

EA account not linked. This is a frequent problem for new players but it can also happen to veterans. Players need to link their PSN ID or their Xbox Live Gamertag to their EA account. This is necessary to be able to take part in multiplayer games. The EA team recommends using the same email address for the EA and the device account but this is not mandatory. For security reasons, most players prefer to use different email addresses. This is fine as long as players don't forget them. It's important to mention that players need to be on a main device account in order for the link process to work.

Ports not open. In some cases, players cannot go online because certain ports on their device are not open. There's an entire list of ports for both PlayStation 4 and Xbox One. The list is found on the official NBA Live 18 support page. Tutorials on how to open ports on the two systems are found on their respective websites. The EA support website also has a special section dedicated to ports and connection troubleshooting so it might be worth checking that out as well.

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